Frequently asked questions
How long are the appointments?
Appointments are 15 minutes long and are generally only suitable for one problem. If you have more than one problem it would be more appropriate to book a double appointment.
What should I bring to the appointment?
It would be very useful for the doctor if you could bring a list of medications that you take should you be on any. Furthermore if you have any complex or chronic medical conditions relating to your complaint, it would be useful to bring a medical history. This is not imperative but it allows the doctor to have a better understanding of your state of health. You can easily ask your regular GP for a summarised personal copy of your medical history.
We also request that you bring your smartphone to the appointment if possible, in case your doctor recommends any further tests which you can pay for during the appointment using your phone. This allows the doctor to take a blood or urine sample immediately and means that you won’t have to book another appointment for a sample to be taken. It also ensures that no time is wasted in getting the investigation process under way, meaning that results will be with you either the same day or following day, depending on the time of your appointment.
What do I do once the appointment is booked?
Very simply just turn up at the practice a few minutes before your appointment time. You will get an email confirmation, with all the appointment details and a link to a map of the practice. You will also receive a reminder text message an hour prior to your appointment. We would advise that you arrive ten minutes early to your appointment so that you can register your details with the practice. Upon arrival, please advise the reception staff of your name and tell them you are a Doctaly patient.