Frequently asked questions
What happens if the doctor is running late?
Although every effort will be made by the doctor to ensure that they run on time, occasionally due to the nature of work the doctor may be running late. If this is the case you will be given an approximate wait time by the receptionist on arrival. If the doctor is running more than half an hour late you have the option to cancel and reschedule with a full refund.
What happens if I am late for the appointment?
The doctor will usually allow a ten minute grace period if you are running late if they can accommodate. Any delay later than this would mean the doctor would be unable to see you and you would lose the consultation cost. The appointment would have to be rescheduled.